To write a detailed guide, you should always start with the user need. Pasting this temporarily into the top of your document will help shape the content around the need. What do you want people to know or be able …
As more and more HMRC editors get ready to create content on the Whitehall publisher system, we're starting to get a few questions about things like layout and formatting. We'll try to answer some of the common queries here on …
Here are a few of the things we’ve been doing in the last seven days: Product We've been analysing specialist user needs around the Autumn Statement (published last December) and using those lessons to work on improvements for the Budget. …
Finding a starting point for user needs workshops can be difficult. For this week’s workshop for HMRC’s charities content we used data to structure the agenda. Initially, fellow content designer, Kelly Arnstein, and I planned to move through the tasks …
My name is Julie White and I work in the Contact Portfolio team of HMRC Digital Services. Over the past few weeks we've been collaborating closely with GDS on the contacts application for GOV.UK, to help our users find the right …
On GOV.UK PDFs (and a large variety of other file types) are presented as 'publications', which means they get a landing (or umbrella) page that provides extra information about the publication. This includes a summary, additional detail about the document, the file …
Here are some of the things we've been doing in the last seven days: Content We've been working on the first batch of PAYE content, which is now ready to be fact checked by our HMRC colleagues. They'll be reviewing …
Here are some of the things we've been doing in the last seven days: Content We've been sprinting on further PAYE content, including what to do when taking on a new employee, and what to do when an employee leaves. …
Tax is a broad topic, so it’s inevitable that as we start to identify user needs and create tax content on GOV.UK we’ll come across areas that are part of work being done by other transition teams at GDS. To …
A new feature that we've introduced on GOV.UK allows users to see a preview of a CSV file without having to download it. Much of the HMRC transparency data is in CSV format, so this particular feature should help people …