HMRC manuals

The HMRC manuals are HMRC's internal guidance for staff. HMRC publish these for taxpayers and their advisors in accordance with the Freedom of Information Act 2000. There are around 300 manuals containing approximately 80,000 pages of content. They are often used by …

Putting user needs first

With over 100,000 pages of content, tools and calculators, the HMRC website is one of the largest to be moved onto GOV.UK. So, where will we start? With real users and real needs. The users of HMRC's website include individuals, sole-traders, …