In the past few months we've made great progress with transitioning content from HMRC and 300+ agency websites to GOV.UK. So far we've managed these transitions in two separate teams but we realised over time that we had much to …
We've blogged a few times about some of the many user needs workshops we've held on the HMRC manuals, with users inside and outside HMRC: Meeting the tax professional bodies (August 2013) Meeting the Tax Information Group and iterating our designs (September …
Here are a few of the things we’ve been doing in the last seven days: Product We've been analysing specialist user needs around the Autumn Statement (published last December) and using those lessons to work on improvements for the Budget. …
My name is Julie White and I work in the Contact Portfolio team of HMRC Digital Services. Over the past few weeks we've been collaborating closely with GDS on the contacts application for GOV.UK, to help our users find the right …
Here are some of the things we've been doing in the last seven days: Content We've been working on the first batch of PAYE content, which is now ready to be fact checked by our HMRC colleagues. They'll be reviewing …
Every year HMRC receive 79 million phone calls to its network of contact centres across the country. A vital part of the transition project is to create web content that means users don't always need to call HMRC in order to …
Here are some of the things we've been doing in the last seven days: Content We've been sprinting on content production for PAYE, including new smart answers for registering as an employer and taking on new employees. We've also been …
Several UK tax publishers have been in touch with us to learn more about how the transition of HMRC to GOV.UK will affect them. There are many publishers who use and build upon content published by HMRC to create products relied …
The transition of HMRC to GOV.UK is just one of the projects that GDS and HMRC are collaborating on right now. There are also 4 exemplar services that cover popular transactions with HMRC: Digital Self Assessment Business tax dashboard PAYE for …
We have already blogged about our work on understanding the user needs of the public users of the manuals but we haven't yet talked about the internal (HMRC) users of the manuals. Yesterday we had a joint workshop with HMRC to look …