In the past few months we've made great progress with transitioning content from HMRC and 300+ agency websites to GOV.UK. So far we've managed these transitions in two separate teams but we realised over time that we had much to …
We've blogged a few times about some of the many user needs workshops we've held on the HMRC manuals, with users inside and outside HMRC: Meeting the tax professional bodies (August 2013) Meeting the Tax Information Group and iterating our designs (September …
Here are a few of the things we’ve been doing in the last seven days: Product We've been analysing specialist user needs around the Autumn Statement (published last December) and using those lessons to work on improvements for the Budget. …
Here are some of the things we've been doing in the last seven days: Content We've been sprinting on content production for PAYE, including new smart answers for registering as an employer and taking on new employees. We've also been …
Several UK tax publishers have been in touch with us to learn more about how the transition of HMRC to GOV.UK will affect them. There are many publishers who use and build upon content published by HMRC to create products relied …
We have already blogged about our work on understanding the user needs of the public users of the manuals but we haven't yet talked about the internal (HMRC) users of the manuals. Yesterday we had a joint workshop with HMRC to look …
One of the features we're planning to implement in the new HMRC manuals is the ability for people to see the manuals at a specific date in the past. Whilst this is useful in itself, ultimately we want to make it …
We met with the Tax Information Group (TIG) on 17 September to introduce them to our work on transition and show them some of our designs. The TIG includes information professionals, tax lawyers and accountants from many of the major …
The HMRC manuals are HMRC's internal guidance for staff. HMRC publish these for taxpayers and their advisors in accordance with the Freedom of Information Act 2000. There are around 300 manuals containing approximately 80,000 pages of content. They are often used by …
Over the next year we'll be moving more than 100,000 pages of HMRC content to GOV.UK. Here's a summary of what we're doing and what we're not doing. What we're doing We're working closely with HMRC to move all the …