This week we've been publishing guidance on statutory pay for employers on GOV.UK. To complete the transition of this content we've now set up redirects from the old pages on HMRC's website. The aim is to make the user journey …
To write a detailed guide, you should always start with the user need. Pasting this temporarily into the top of your document will help shape the content around the need. What do you want people to know or be able …
As more and more HMRC editors get ready to create content on the Whitehall publisher system, we're starting to get a few questions about things like layout and formatting. We'll try to answer some of the common queries here on …
Here are a few of the things we’ve been doing in the last seven days: Product We've been analysing specialist user needs around the Autumn Statement (published last December) and using those lessons to work on improvements for the Budget. …
Here are some of the things we've been doing in the last seven days: Content We've been sprinting on content production for PAYE, including new smart answers for registering as an employer and taking on new employees. We've also been …
With over 100,000 pages of content, tools and calculators, the HMRC website is one of the largest to be moved onto GOV.UK. So, where will we start? With real users and real needs. The users of HMRC's website include individuals, sole-traders, …