Every year HMRC receive 79 million phone calls to its network of contact centres across the country. A vital part of the transition project is to create web content that means users don't always need to call HMRC in order to …
Here are some of the things we've been doing in the last seven days: Content We've been sprinting on content production for PAYE, including new smart answers for registering as an employer and taking on new employees. We've also been …
On Thursday 5 December, the Chancellor of the Exchequer will be making his Autumn Statement to Parliament. It is a significant political event with information published by multiple departments including HM Treasury and HM Revenue & Customs. In the past, …
Several UK tax publishers have been in touch with us to learn more about how the transition of HMRC to GOV.UK will affect them. There are many publishers who use and build upon content published by HMRC to create products relied …
The transition of HMRC to GOV.UK is just one of the projects that GDS and HMRC are collaborating on right now. There are also 4 exemplar services that cover popular transactions with HMRC: Digital Self Assessment Business tax dashboard PAYE for …
We have already blogged about our work on understanding the user needs of the public users of the manuals but we haven't yet talked about the internal (HMRC) users of the manuals. Yesterday we had a joint workshop with HMRC to look …
Plain English is mandatory for all of GOV.UK. This means we don’t use formal or long words when easy or short ones will do. For example, we normally talk about sending something (whether online or in the post), rather than …
One of the features we're planning to implement in the new HMRC manuals is the ability for people to see the manuals at a specific date in the past. Whilst this is useful in itself, ultimately we want to make it …
I'm Kiran and I'm the delivery manager for the HMRC transition project. I manage the workload and resources of the team and remove any barriers to successful delivery. Anyone visiting the GDS offices will notice that there's very little wall space …
As we plan the transition from the HMRC website to GOV.UK, the first thing we need to do is build a clear understanding of the needs of various users for this content and to create design principles that will help …