User research has highlighted some weaknesses in how we currently label documents on GOV.UK. This is particularly apparent for specialist users of HMRC content.
We use labels on GOV.UK like publications, guidance and announcements whereas professionals who are searching for a piece of HMRC guidance are often going to be looking for labels such as VAT Notice or Business Brief.
Alice Newton of the specialist team in GDS has blogged about this problem on the Inside Government blog. Meanwhile the HMRC transition team in GDS have been working with our colleagues in HMRC to analyse the different types of documents and labels that have special meaning in the world of tax and HMRC.
We are proposing a list of document labels that are familiar to users of HMRC content and will be used for search and navigation across GOV.UK.
For example, if you are looking at a VAT Notice, the page will be labelled as a VAT notice and there will be a link to see all the other VAT Notices. It will also mean that eventually you should be able to search for and filter by the type of document you are looking for, such as viewing all of the Statements of Practice, or searching for a text string within only documents of a certain type, such as searching only within the Business Briefs.
Proposed document types for HMRC content
We have produced a first draft list of document types that we would like your feedback on (see below). Have we missed any types of documents that you frequently use, or is there anything that you think shouldn't be in this list?
If you would like to see more detailed analysis, you can look at our analysis of content types stored in a Google Sheet. Please comment and mark with your name so that we can track the comments.
- Administrative Agreement
- Budget Note
- Business brief
- Business Update
- CFSP Information Paper
- Code of practice
- Customs Information Paper (CIP)
- Disclosure Facility
- Draft Legislation
- Extra Statutory Concession
- Overview of tax legislation and rates (OOTLAR)
- Practice Note
- Press notice
- Press release
- Revenue & Customs Brief
- Revenue Interpretations
- Statement of practice
- Statutory Guidance
- Tariff Notice
- Tax Bulletin
- Tax information exchange agreements (TIEA)
- Technical Note
- Tax Impact & Information Notice (TIIN)
- User guide
- VAT Information Sheet
- VAT Note
- VAT Notice
Addendum 12/3/2014: We haven't included the HMRC Manuals in the list above. They are definitely specific labels we should use on the site but they aren't included in this analysis as they will form part of a new publishing system for the HMRC Manuals that we will be delivering later this year.